Managed Service Provider (MSP)
We support clients across all sector via a range of managed services. Whether you require on site Network Managers, Regular Technician Visits or would like to combine on site help with our Remote Services, we have a solution to fit your organisation and budget.
Our ICT excellence, helps transform clients’ technology and move them from a break fix culture to a carefully managed environment, focussed on maximum uptime, security and efficiency.
As you would expect from a professional MSP we have invested heavily in ITIL compliant Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) technology, to ensure that the highest levels of response, audit tracking and collaboration are maintained for clients.
Service Level Agreements
Service Level Agreements (SLA) agreed with our clients are at the heart of every helpdesk issue. The SLA is a key driver for our performance in responding, communicating and resolving issues raised with our helpdesk team.
Regular Client Reviews
All of our clients have Regular Client Reviews supported by Statistical Reports and Benchmarked Survey’s from our management systems. These reviews are a great way to reflect on recent performance of our team in supporting the client and are used by us to collectively share information on sector and technology demands and trends. Clients embrace the reviews as an excellent forum to help guide them with longer term ICT strategy.
As a MSP we work hard with clients to enhance the CPD of their staff. Better trained and confident staff will in turn look to use the IT at their fingertips
Project Management
Our teams are regularly involved in project work with clients of all scales, from full network rebuilds, wireless refreshes, to audio visual installations. Our clients rely on our professional staff to help them from procurement through to project planning delivery and post project reviews.
Contact us
We are happy to hear from you either via phone, email or our contact form. Please fill in the form below to submit your request and we promise to reply as quickly as possible!Tel: 01246 900900
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